<Enhancements to the existing product>
Access Granted Double-Check
The ‘access-granted’ double-check is a major enhancement in all workbenches that are based on the WAY4 case management platform – Claim Management, Dispute Management, Risk Management and others. Processors serving more than one bank are more likely to keep it on, as a necessary security measure.
Whenever someone initiates a document activity via configuration or operation screen, now WAY4 performs a second-level verification of the user access privileges. If the action is forbidden for this particular user, WAY4 displays a message about insufficient rights. More specifically, in earlier releases it was already possible to define fine-grained user access control to cases, through the Case Management-level grants. However, the new Access Granted Double-Check feature ensures an additional control of data access against the system-level officer grants. Subsequently, the combination of both access restriction levels applies – that is, case management-level restrictions as well as system-level restrictions.
Access can be granted or denied for individuals or groups of users. It can cover product categories, financial institutions and domains.
Some examples of how it works:
WAY4 always checks if the particular user has the right to manage cases of the selected financial institution.
Risk department officers can put a card into the exception list only if they are permitted to manage this particular issuer.
Customer Service Workbench