business automation

Datamart Q1 2019 Update

<Enhancements to the existing product>

Grouping For Ad-Hoc Reporting

Users can now group the entries loaded into WAY4 Datamart over a period of time when gathering information ‘on the fly’ for ad-hoc reports. The data structure of your existing reports remains intact. 
An example would be grouping all the entries related to the annual card fee or interest accrual on loans. After a user creates and applies the selection rule, a special screen shows the newly grouped data. One entry may be a part of as many groups as needed.

Ancillary Service Charges

From April 2019, Mastercard issuers are mandated to include ancillary services charges on cardholder statements. To support your compliance, we’ve introduced a new table to store these data.

Ancillary services charges data concerns the passenger payments processed by airlines, railways and travel agencies. Baggage allowance, frequent flyer number, wi-fi or in-flight entertainment fees among others can be passed from acquirers to issuers in the new Mastercard message field. 

FX Rates Data Loading

Issuers and acquirers can now load extended information about FX rates. This includes a special table with all the FX rates that were valid within a certain banking date. When generating a report for a transaction in a foreign currency, WAY4 will apply the respective FX rate.  

End-of-Day Data Loading

You can load end-of-day data more flexibly. We have split ‘End Day Facts’ into six new modules: ‘FX Rates', 'Transactions', 'Card Production Lifecycle', 'Exception List', 'Accounting Dimensions and Facts' and 'Debts and Reserves'. Each can be loaded according to its own schedule or simply switched off.   

Authorizations Data Loading

To improve the flexibility of loading data, we have split the ‘Authorizations’ module into smaller ones: 'Issuer Authorizations', 'Acquirer Authorizations', 'Acquirer Fraud', and 'Comms Log'. The “Acquirer Fraud” module loads the fraudulent transaction notifications received from payment schemes – TC40 data from Visa and SAFE data from Mastercard.  

The ‘Comms Log’ module stores unsorted inward and outward technical messages in the ISO format. You can now load them separately from other business data. If you do not need the ISO messages, simply switch off the module to lighten the load work.      

Interchange Fees Data Loading

A new module in WAY4 Datamart helps issuers and acquirers track the progress of interchange fee clearing and settlement. You can load documents sent to and received from the international payment schemes. Entries include the payment scheme name, file type, incoming or outgoing channel and other data.

WAY4 Manager Support

Now every reporting feature of WAY4 Datamart is available through WAY4 Manager since the system version 03.48.30. This applies both to the issuing and acquiring side, to those who are already using WAY4 Manager and those migrating from DB Manager to WAY4 Manager. 

 

Mastercard Dispute Management Compliance

From July 2019, MasterCom Claim Manager (MCCM), a new dispute resolution platform from Mastercard, will be the only way to manage Mastercard disputes. WAY4 is now fully integrated with MCCM. 

WAY4 can process claims automatically, via the new online interface to MCCM (called Mastercom API). Alternatively, your dispute officers can manually enter the dispute data on the portal. We have added this functionality for both issuers and acquirers.

These new requirements are similar to those introduced by Visa a year ago, with its VROL platform. WAY4 is also compatible with VROL.

Mastercard Dispute Notifications Loading

<Enhancements to the existing product>

To ensure correct accounting, WAY4 now receives Mastercard notifications about manually created dispute events in MCCM.

How it works

After your dispute officer creates a new document on the MCCM web-portal, Mastercard sends a related notification (so called “TQR4 report”) to your processing system. WAY4 receives this notification among other clearing files and creates a corresponding financial document in the card database to ensure correct accounting.    

The WAY4 system can process the notifications about the following dispute events: 

  • Retrieval Requests 

  • Retrieval Request Fulfillments 

  • First Chargebacks 

  • Second Presentments 

  • Arbitration Chargebacks 

  • Fee Collections 

MasterCom API

<New set of product options, separately licensed>

We have supported MasterCom API, an online Mastercard interface, to reduce the need for manual dispute processing. The WAY4 Dispute Assistant module can now interact directly with MCCM, and data exchange happens with minimum latency. WAY4 aggregates dispute information and presents it to your staff in real-time. 

With the MasterCom API, issuers automate most of the dispute stages, namely creating claims and upload related documents, raising Retrieval Requests, First Chargebacks and Arbitration Chargebacks, and submitting Case Filings. In the same way, acquirers can automatically send Fulfillment and Second Presentments, submit Case Filing and upload relevant documents.  

New APIs (Web Services) Available

<A new set of product options, separately licensed>

Now there are more actions that WAY4 can take upon request from various external systems.

On the issuing side:

  • Recall of internal fund transfers or payments to/from WAY4 card/account. This “reversal” service may be requested by a core banking system after the bank moved funds or made corrections on customer accounts, and then balances in WAY4 system should be updated too.

  • Re-issuance of a virtual card with a new expiry date and new PAN. The new card is linked to the same account, while the old one is blocked.  

On the acquiring side:

  • Adding a merchant to the stop list, if requested by an external risk management system 

Client Age Check for Sales Purposes

<Enhancements to the existing product>

Now WAY4 can check the consumer’s age during authorization and apply specific transaction processing rules, based on your settings. For example, issuers can: 

  • Award bonuses for purchases to buyers under 18 on the International Children’s Day; 

  • Offer cashback to people older than 60;

  • Restrict e-commerce operations to consumers younger than 21 .

Datamart Q3 2018 Update

<Enhancements to the existing product>

WAY4 Manager Support

Now every reporting feature of WAY4 Datamart is available through WAY4 Manager since the system version 03.48.30. This applies both to the issuing and acquiring side, to those who are already using WAY4 Manager and those migrating from DB Manager to WAY4 Manager. 

Grouping For Ad-Hoc Reporting

Users can now group the entries loaded into WAY4 Datamart over a period of time when gathering information ‘on the fly’ for ad-hoc reports. The data structure of your existing reports remains intact. 
An example would be grouping all the entries related to the annual card fee or interest accrual on loans. After a user creates and applies the selection rule, a special screen shows the newly grouped data. One entry may be a part of as many groups as needed.

Ancillary Service Charges

From April 2019, Mastercard issuers are mandated to include ancillary services charges on cardholder statements. To support your compliance, we’ve introduced a new table to store these data.

Ancillary services charges data concerns the passenger payments processed by airlines, railways and travel agencies. Baggage allowance, frequent flyer number, wi-fi or in-flight entertainment fees among others can be passed from acquirers to issuers in a new Mastercard message field. 

FX Rates Data Loading

Issuers and acquirers can now load extended information about FX rates. This includes a special table with all the FX rates that were valid within a certain banking date. When generating a report for a transaction in a foreign currency, WAY4 will apply the respective FX rate. 

End-of-Day Data Loading

You can load end-of-day data more flexibly. We have split ‘End Day Facts’ into six new modules: ‘FX Rates', 'Transactions', 'Card Production Lifecycle', 'Exception List', 'Accounting Dimensions and Facts' and 'Debts and Reserves'. Each can be loaded according to its own schedule or simply switched off.   

Authorizations Data Loading

To improve the flexibility of loading data, we have split the ‘Authorizations’ module into smaller ones: 'Issuer Authorizations', 'Acquirer Authorizations', 'Acquirer Fraud', and 'Comms Log'. The “Acquirer Fraud” module loads the fraudulent transaction notifications received from payment schemes – TC40 data from Visa and SAFE data from Mastercard.  

The ‘Comms Log’ module stores unsorted inward and outward technical messages in the ISO format. You can now load them separately from other business data. If you do not need the ISO messages, simply switch off the module to lighten the load work.      

Interchange Fees Data Loading

A new module in WAY4 Datamart helps issuers and acquirers track the progress of interchange fee clearing and settlement. You can load documents sent to and received from the international payment schemes. Entries include the payment scheme name, file type, incoming or outgoing channel and other data.

 

Dispute Assistant Q3 2018 Update

<Enhancements to the existing product>

  • “Maker-checker” option for dispute documents creation 

Now WAY4 can check if a user has privileges to create dispute documents for transactions of a certain amount. If not, the user can only prepare a document which should be accepted by a supervisor. This “maker-checker” approach is useful when your dispute management employees differ in responsibilities. 

  • Group activities for dispute cases

This feature speeds up dispute management workflows. Now an officer can perform an activity simultaneously on multiple dispute cases, even those belonging to different financial cases. For example, issuers after a proper analysis would create chargebacks for all transactions made with a stolen card.Acquirers would create representments for all the chargebacks received by a particular merchant in a given time period.

IPS Release Setup Automation

<Enhancements to the existing product>

Now WAY4 can apply the mandatory IPS updates onto itself in background mode, at the date and time that you set in advance. You just need to pre-arrange the necessary data and configurations for the IPS-related changes in the WAY4 database while preparing a new WAY4 release. Your staff does not have to manually restart online services on the Transaction Switch and VISA, Mastercard clearing interfaces on a release effective date. A new database table will keep everything ready for the deferred activation.

WAY4 major releases are issued twice a year, and each complies with the requirements of the forthcoming IPS release. We supply the WAY4 configuration documents at least one month before the requirements come into force. Also, we offer the WAY4 Release Management Services to clients who need to optimize their resources related to IPS updates and other system upgrades. Read about this service on our website.

Fraud Prevention Platform

<Product under development>

We are developing a new-generation stand-alone fraud prevention platform. It’s designed for issuers and acquirers who use WAY4 or 3rd party CMS, core banking, or e-commerce gateway.

The solution will support rule-based transaction scoring with minimum impact on the processing system and provide a user-friendly interface. To make a decision, it can use data from internal and external databases. 

Workbenches Q1 2018 Update

<Enhancements to the existing product>

Access Granted Double-Check

The ‘access-granted’ double-check is a major enhancement in all workbenches that are based on the WAY4 case management platform – Claim Management, Dispute Management, Risk Management and others. Processors serving more than one bank are more likely to keep it on, as a necessary security measure.

Whenever someone initiates a document activity via configuration or operation screen, now WAY4 performs a second-level verification of the user access privileges. If the action is forbidden for this particular user, WAY4 displays a message about insufficient rights. More specifically, in earlier releases it was already possible to define fine-grained user access control to cases, through the Case Management-level grants. However, the new Access Granted Double-Check feature ensures an additional control of data access against the system-level officer grants. Subsequently, the combination of both access restriction levels applies – that is, case management-level restrictions as well as system-level restrictions.

Access can be granted or denied for individuals or groups of users. It can cover product categories, financial institutions and domains.

Some examples of how it works:

  • WAY4 always checks if the particular user has the right to manage cases of the selected financial institution.

  • Risk department officers can put a card into the exception list only if they are permitted to manage this particular issuer.

Customer Service Workbench

workbench_architecture_eng.png
  • Due to the ‘access-granted’ double-check, the workbench users can only access documents of their assigned financial financial institutions, regardless of the actual contract hierarchy.

  • Now WAY4 applies the ‘Maker-checker’ approach when a bank officer initiates ‘Credit Account’, ‘Debit Account, ‘Charge Fee’ and ‘Charge Manual Fee’ actions towards the cardholder. By default, WAY4 won’t post the created documents until the supervisor approves the actions.

  • The view of the contract hierarchy of cards with several linked accounts has changed. Now the main card resides on the top level, and all linked account contracts are shown under the card. It simplifies the clerk’s work with information for each sub-account. This enhancement is especially useful when showing the hierarchy for a multi-currency card and its related accounts in different currencies.

  • When creating a new client contract, corporate card issuers can select a corresponding liability contract. We added this feature to simplify corporate card reporting.

  • When searching the cardholder transaction history, bank officers can use a new filter – Balance Change Mode. It helps to exclude the transactions which did not change the balance, such as PIN Change or Balance Inquiry.

Dispute Management Q1 2018 Update

<New set of product options, separately licensed>

Visa Real-Time System Interface, previously available for WAY4 acquirers, now works for WAY4 issuers too. Using RTSI, our system can connect to Visa Resolve Online (VROL) automatically and exchange inward and outward questionnaires, explanations and so on. This interface serves to minimize the need of manual queries to VROL and is fully compatible with new Visa VCR rules. 

Datamart Q1 2018 Update

<Enhancements to the existing product>

General enhancements

  • We have introduced a new approach for flexible data loading. Now all data tables are grouped in semantical data sets or ‘modules’. Examples of such modules are “Instalments”, “Dispute cycles”, “All issuing operations”, and “Authorizations”. Our new interface lets you easily enable or disable standard module loads. You can also register custom modules and include them in a standard load procedure. Soon users will be able to set the desired frequency and priority of data load.

  • Now WAY4 Housekeeping can merge and compress old partitions and store old unchanged data in a more compact way. It serves to free Datamart server space.

What’s new for issuers?

  • Now issuers can load dispute data – reason code, result code, activity date and other chargeback-related information – from WAY4 Case Management into WAY4 Datamart.

What’s new for acquirers?

  • Now the special Interchange Fee Reconciliation mart shows information from IPS Reconciliation report provided by Visa and Mastercard. If you use the WAY4 Fee Prediction solution, you can also load and compare the predicted and actual fee values.

  • A new table describes the hierarchy of acquiring contracts. Therefore, contracts have got a new classifier to mark their position within hierarchy. It gives you more flexibility in data analysis. For example, a merchant statement can show which parental contracts this one resides under – going as many levels up as you need. Or you can generate settlement reports that cover only merchants of the selected ISO or Payment Facilitator.

Personal Data Management

gdpr-image-1.png

<New set of product options, separately licensed>

To comply with the most important change in data privacy regulation in Europe – General Data Protection Regulation (GDPR) – you can now use Personal Data Management, a dedicated module in WAY4. The new functionality enables data controllers and processors to manage customers’ personal data in a GDPR-compliant manner. It allows you to erase personal data for customers with finished relations and support the “right to be forgotten” which means that after automatic and manual checks the personal data will be permanently hashed in WAY4 (keeping all referential integrity and GL balance intact). 

WAY4 can store extended information about consents, including statuses, processing purposes and so on. The system is able to prepare the notifications for a data subject about the GDPR-related request results. The smart search algorithm identifies the personal data in the processor's database.

To fulfil the customer's right to receive personal data concerning them ("data portability"), you can export these data from WAY4 in the required format. 

Enhanced Tariff Configuration Q1 2018

<Enhancements to the existing product>

While calculating a differentiated fee in real-time, WAY4 can now take into account the contract turnover or number of certain types of transactions for the period. We added this option for both issuing and acquiring products. This comes into its own when several possible tariffs could apply to a single transaction, which has just hit the volume threshold. The most typical use case is a volume-based cash withdrawal fee.

Example of a calculation algorithm:

On March 28th a customer withdraws 500 USD from the ATM. During the current reporting period (March 1-31) this customer has already withdrawn 1600 USD. How will WAY4 calculate the fee for the new transaction?

If the issuer has configured the following tariffs on cash withdrawal:

  • Up to 2000 USD during the period = 1%

  • More than 2000 USD during the period = 3%

  • Minimal fee = 2 USD

here is the dynamic fee calculation:

=> Final fee applied in real-time = max(400*1%+100*3%, 2)= 7 USD