Mastercard Dispute Management Compliance

From July 2019, MasterCom Claim Manager (MCCM), a new dispute resolution platform from Mastercard, will be the only way to manage Mastercard disputes. WAY4 is now fully integrated with MCCM. 

WAY4 can process claims automatically, via the new online interface to MCCM (called Mastercom API). Alternatively, your dispute officers can manually enter the dispute data on the portal. We have added this functionality for both issuers and acquirers.

These new requirements are similar to those introduced by Visa a year ago, with its VROL platform. WAY4 is also compatible with VROL.

Mastercard Dispute Notifications Loading

<Enhancements to the existing product>

To ensure correct accounting, WAY4 now receives Mastercard notifications about manually created dispute events in MCCM.

How it works

After your dispute officer creates a new document on the MCCM web-portal, Mastercard sends a related notification (so called “TQR4 report”) to your processing system. WAY4 receives this notification among other clearing files and creates a corresponding financial document in the card database to ensure correct accounting.    

The WAY4 system can process the notifications about the following dispute events: 

  • Retrieval Requests 

  • Retrieval Request Fulfillments 

  • First Chargebacks 

  • Second Presentments 

  • Arbitration Chargebacks 

  • Fee Collections 

MasterCom API

<New set of product options, separately licensed>

We have supported MasterCom API, an online Mastercard interface, to reduce the need for manual dispute processing. The WAY4 Dispute Assistant module can now interact directly with MCCM, and data exchange happens with minimum latency. WAY4 aggregates dispute information and presents it to your staff in real-time. 

With the MasterCom API, issuers automate most of the dispute stages, namely creating claims and upload related documents, raising Retrieval Requests, First Chargebacks and Arbitration Chargebacks, and submitting Case Filings. In the same way, acquirers can automatically send Fulfillment and Second Presentments, submit Case Filing and upload relevant documents.