Dispute Assistant Q3 2018 Update
<Enhancements to the existing product>
“Maker-checker” option for dispute documents creation
Now WAY4 can check if a user has privileges to create dispute documents for transactions of a certain amount. If not, the user can only prepare a document which should be accepted by a supervisor. This “maker-checker” approach is useful when your dispute management employees differ in responsibilities.
Group activities for dispute cases
This feature speeds up dispute management workflows. Now an officer can perform an activity simultaneously on multiple dispute cases, even those belonging to different financial cases. For example, issuers after a proper analysis would create chargebacks for all transactions made with a stolen card.Acquirers would create representments for all the chargebacks received by a particular merchant in a given time period.