QR-code payments

Two QAZKOM Innovational Products Have Been Awarded by the Big Four International Experts at a Time

Source: Qazkom press-release

Kazkommertsbank (Qazkom), a member of Halyk Group has become a winner in two nominations of the Asian Banking & Finance international magazine at a time. A special jury composed of representatives of the following international consulting companies: Deloitte, Ernst and Young, KPMG and PwC — awarded two innovational products of Kazkommertsbank: QR-code payments — in the «Best Mobile Banking Initiative — 2018» nomination (Mobile Banking Initiative of the Year) and Western Union online transfers via Homebank in the «Best Innovational Initiative — 2018» nomination (Digital Banking Initiative of the Year).

"While the entire world was watching FIFA, we were determining the champions in banking —over 200 best banks and insurance companies out of almost 40 countries are among them. I would like to thank the jury members for selecting the winners," — Tim Charlton, Editor of Asian Banking and Finance and Insurance Asia magazines, said at the awarding ceremony.

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The jury of the contest was impressed with successes of Kazkommertsbank, which is aimed at implementation of the new technologies into the banking sector of Kazakhstan, where people still prefer paying cash. The experts noted that the Bank takes into account the market trends, successful world practice and consumer preferences, which makes him a real leader of innovations.

"We devote, let’s say, the last awards in the Bank’s history to those customers, who make us be up to the time and even one step ahead of the time. 20 years ago Kazkommertsbank launched the first Internet-banking, 15 years ago — it was the first bank in CIS that offered chip cards and cash-in ATMs to its customers, 5 years ago — it proposed mobile proximity payments to Kazakhstani people, and a half a year ago it performed first QR-code payments. Today, when we are at a final stage of integrating with Halyk Bank, we are transferring the spirit of innovation and leadership into the integrated Bank together with our technologies", — Ulf Wokurka, CEO of Kazkommertsbank commented.

Kazkommertsbank has become one of those few banks in the world that mastered QR-code payments based on the mobile solution of Visa International Payment System in 2017. Only a few countries in the world, including India, Singapore are widely using QR-code payments.

Bank started implementing the new service from the most complicated segment, where one could not imagine non-cash payments before – food and clothes selling markets, street sellers. The growth dynamics of QR-code payments equalled 600% since they were launched in December 2017. Today, Bank keeps connecting dozens of merchants a week to the new mobile service. 

The second service of the Bank, which was awarded the Digital Banking Initiative of the Year, — Western Union money transfers via Homebank. The customers have quickly assessed the simplicity of using, speed and the lower cost of this service. As a result, WU online transfers have exceeded the number of money transfers performed via operating offices.


Implementation of QR-code payments solution has been a joint project of Kazkommertsbank (Qazkom) and OpenWay, a top-ranked payment processing software vendor.

What to Consider When Choosing a Technology Partner to Power your Payments

Published at: Business Day

Customers are demanding sophisticated financial products and services anytime, anywhere, using any channel.

From Africa to Europe, the Middle East and the US, the change in customer expectations is a significant global trend. Consumers are not only comparing banks with other banks; their expectations are also rapidly being shaped by technology companies such as Uber, Airbnb, Apple and other facilitators that ease their lives and give them the desired experience. And consumers and businesses are now demanding sophisticated financial products and services anytime, anywhere, using any channel.  

To deliver on these new expectations requires the right type of digital capabilities behind the scenes. Technology platforms must be flexible, scalable and work end to end. Naturally, they must also be secure and work across all channels – the ones we know about today and the ones we don’t yet.

Yet banks and processors also have to balance seemingly conflicting demands. They want to cut costs and time to market but are constrained by their legacy IT infrastructure. This is complex and costly to maintain, and it restricts their ability to innovate. Then there is the need to maintain regulatory compliance, interoperability and 24/7 operations.

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Fintech start-ups are also piling on the pressure. These newer, more nimble players are not encumbered by legacy. They can adapt more easily to the demands of customers and regulators. The fintechs may not have scale today, but their technology allows them to compete strongly in the future.

The right type of technology helps businesses think as well as act differently. In this way, technology drives both a technical and a cultural mindset.

Considerations when choosing a partner

If the future of payments is to be open and collaborative, then banks and processors need to have the technology in place to capitalise on opportunities. This often means better rather than more technology.

Payment systems should allow different business models to run on the same platform. OpenWay’s WAY4 platform enables concurrent customer propositions and business models, both new and traditional. It offers a variety of credit, debit, prepaid and multi-currency services for mature customers, and supports financial inclusion use cases for those who are unbanked or new to financial products.

Loyalty, deposit, payment and non-payment services and online interoperability are musts for successful wallets. These five elements unite clients as varied as Equity Bank in Kenya, Asia Commercial Bank and SmartNet in Vietnam, B1NK and AzeriCard in Central Asia, Advanced Info Services in Thailand and many others that either create their own wallet products or use an existing wallet ecosystem on WAY4. Openway clients target both unbanked consumers and demanding tech-savvy users.

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Payment partner considerations

Payment method-agnostic
Open and API-rich
Scalable and flexible
Cross-border
Truly digital (across B2B, B2C, B2G, C2G and so forth)
Supports various business models
Grows your ecosystem
Backed by an experienced team

Payments live in an ecosystem. Banks and processors are increasingly having to consider how and where they operate within this wider ecosystem — and naturally with whom. Their technology should facilitate greater co-operation or competition, and sometimes both. Ideally, payments platforms should be payment-method-agnostic, open and supportive of a rich library of APIs for everything from risk management and scoring to tokenisation.

Scalability and flexibility are critical. The chosen technology platform should have the flexibility to scale up to meet business needs and the robustness to cope with sales spikes. One of Openway’s biggest clients handles up to 2,400 transactions per second with no latency. This bank has achieved 140-million active debit and credit card portfolios with a variability of products and more than 40 configurable parameters for each of them.

Invisible security is key. That the platform should conform to the latest versions of EMV, 3-D Secure and PA-DSS is a given. In addition, a good technology partner should offer a range of fraud screening and risk management services. OpenWay provides an anti-fraud engine with about 80 customisable parameters, including payment and non-payment transaction data, customer and device information and historical analysis, which bring seamless security at every customer touch point.

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Personalisation: one size fits no one in payments. Openway worked with Nordic processor Nets to implement standardised products with minimal configuration options on WAY4, enabling quicker speed to market for end clients and with Borgun (Iceland) to offer merchants personalised pricing and value-added services. Plus the product user experience is personalised in real time due to the event-driven configuration.

Omni-channel is the default for banking and payments today. Customers should not see or feel the awkward join as they bank or shop online or in person at a branch or store. Openway helped Halyk Bank, one of the most innovative financial institutions in Central Asia, power the front-end omnichannel experience across e-commerce and face-to-face acceptance.

Commerce becomes more and more borderless. Top European processors have built distributed installations worldwide on WAY4 for issuing, acquiring, gateway and wallet services. For example, Six Payment Services successfully migrated close to 40 banks to WAY4 within two years. When the client’s digital strategy or domestic/regional regulations require on-soil presence, the platform allows the combination of cross-border centralised installations with local ones in the distributed processing environment. Good examples are Nets serving its banks throughout the Nordics, and Credorax working with merchants across Europe, both on the WAY4 platform.

Knowledge, skills and experience count for a lot in the brave new world of payments. OpenWay has more than 20 years’ experience in managing complex projects in multiple countries worldwide. The company has built national payment switches for countries, helped facilitate social payments for governments and interoperable mobile payments for banks and operators, and managed fuel card payments for oil companies. Leveraging this, the National Bank of Greece recently replaced its legacy mainframe systems with the modern, future-proofed WAY4 platform, and received recognition for delivering the best large-scale IT project in 2018.

The WAY4 system is an open, digital-payments software platform, used by 135 banks, processors, telecom and oil companies across the globe. OpenWay has been independently ranked as a market leader in card and merchant management by Gartner since 2009 and Ovum in 2015-16, and as a market leader in digital wallets (Ovum 2016).

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Promsvyazbank to Start Accepting Alipay Payments in Russia

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Promsvyazbank has announced the launch of a pilot to accept Alipay.

Promsvyazbank is now offering its merchants the ability to accept payments via Alipay without the need for additional devices or applications. The new functionality is available via the existing point-of-sale infrastructure, and funds for Alipay sales are transferred daily.

Promsvyazbank was supported in the launch by OpenWay, a software provider and developer.

"This project is first and foremost about helping our merchant customers develop their businesses. This new functionality will enable Promsvyazbank merchants to potentially increase turnover and revenues at a favorable MSC rate," commented Mark Baranov, head of acquiring department at Promsvyazbank.

The Alipay application is used by 520 million customers, and its annual turnover in 2016 exceeded total cash turnover in China. Alipay is the most popular mobile payment system in China with a market share of 54%.

Consumers use Alipay most often to purchase jewelry, cosmetics and perfumes, premium brands, food products in supermarkets, souvenirs and air tickets.

About Promsvyazbank

Promsvyazbank is a top-3 private bank in Russia and is universal commercial bank, whose history totals 20 years. “The Banker” magazine includes Promsvyazbank in 500 largest banks of the world by the size of own capital. PSB total assets exceed 1,2 trillion rubles and was recognized as one of 10 Systemically important financial institutions by Central Bank of Russia.

WAY4 Digital Wallets: NFC and QR Implementations for M-Commerce

How many of the use cases below are relevant to your business?

Seamless e-Сommerce, online check-out using QR-code is simple and allows stronger customer uthentication

Seamless e-Сommerce, online check-out using QR-code is simple and allows stronger customer uthentication

1) Seamless e-Сommerce

3-D Secure is known as a conversion rate killer. Some online shoppers would rather abandon their shopping cart than spend time typing card details. QR codes are the way to improve their experience. 

When it’s time to checkout, the buyer can simply choose his bank from a dropdown list. Then the bank’s processing host generates a QR code that will appear on the screen instantly. The buyer scans this code with a mobile banking or digital wallet app, and OpenWay’s WAY4 host enables him to select an existing card or account to finalise the payment. The QR-based checkout is convenient and quick with no typing required.

2) Cards vs Cash on Delivery

Sometimes people don’t trust an e-merchant enough to provide their card details online. The WAY4 Digital Wallet solution can solve this problem. During checkout, the buyer scans a QR code and the payment amount is blocked on their credit card. When the order is delivered, the buyer finds another QR code inside the package and scans it to confirm that the blocked sum should be transferred to the merchant. 

This solution is especially popular in those regions where cash-on-delivery prevails over other payment methods.

Transit payments, NFC and QR ticketing enhances user experience in public transport

Transit payments, NFC and QR ticketing enhances user experience in public transport

3) Transit Payments

Mobile wallets used in the transit sector are increasingly common nowadays, thus you need something extra to succeed. Our solution lets passengers pass through pay-gates much faster and also minimises the interchange fees on micropayments for acquirers.

WAY4 stores a passenger’s card transaction history to analyse it at the moment of a transport payment. For cards identified as trusted, the payment will be approved even before the reply from the issuer is received. When the passenger taps his mobile device to the terminal, his payment details are secure due to the tokenisation functionality of WAY4 Digital Wallet. The issuer can generate tokens in-house or use tokens of Visa and Mastercard.

Furthermore, our platform aggregates many transit micropayments into one bigger transaction to be sent to the international payment schemes. It is crucial for certain kinds of transit environments where the internet connection is unstable and the POS terminal has to send scheduled authorisations for a combined amount. This feature also results in lower interchange fees.

If the NFC infrastructure is under-developed, transit authorities can place QR codes on the walls of public transport stations and vehicles. By scanning such codes, passengers can buy tickets when and where they actually need them.

QR Payments on the Fly, both easy for the customer and cost-effective for the merchant

QR Payments on the Fly, both easy for the customer and cost-effective for the merchant

4) QR Payments on the Fly

Many retailers find it more cost-effective to expand their business with mobile innovations as opposed to new brick and mortar stores. Placing QR codes on advertising banners in crowded public places – subway stations, hospitals, sport stadiums and so on – allows consumers to make spontaneous and regular purchases quickly and easily. 

When the QR code is scanned, the mobile wallet can apply a default payment card and home address to this order, or allow the buyer to supply new details.

5) Quick Payments at Mega-Events

Olympics, art festivals and business congresses are good news for local retailers, but buyers complain about longer than usual checkout lines. To improve customer experience, the bank can partner with the organizing committee and promote an event-related mobile app. The app user can issue a prepaid card and use these funds for mobile purchase of tickets, food and beverage, souvenirs and more. Due to NFC tapping or QR code scanning, payments become faster and wait lines at POS – shorter. 

With the increased checkout speed, merchants can serve more customers during each event activity and get more profit.

Tourist Mobile Wallet, easy ticketing can be complimented with luring offers from the mer chants

Tourist Mobile Wallet, easy ticketing can be complimented with luring offers from the mer chants

6) Tourist Mobile Wallet

In certain countries the tourism share of GDP is 10% and higher but the infrastructure for plastic card acceptance is still under-developed. A smart innovative bank approaches foreigners as soon as they enter the country, right in the airport – offering them to issue a prepaid card and personalise it via a mobile app. This mobile wallet supports QR payments and displays promotions and discounts of the participating merchants. Additionally it can provide tips on the country’s attractions and cultural peculiarities.

When tourists go shopping, dining or sightseeing, they pay by scanning the unique QR code of each merchant. Their regular plastic cards stays secure in a hotel safe, and their pockets are not overloaded with local banknotes.

Split the restaurant bill without tedious calculations and arguing

Split the restaurant bill without tedious calculations and arguing

7) Split the Restaurant Bill 

You are probably familiar with this awkward situation when several people dined together and the waiter brought them a combined bill. Let’s assume they all want to contribute to this payment. It can be done conveniently with the mobile apps that support instant P2P transfers and QR scanning. 

There is one customer who pays the bill in full. Others scan a QR code on the payer’s phone to transfer their contribution to the payer’s account. If they decide to split the bill evenly, it is the same code for everyone. Otherwise the application can generate several codes with different shares.

OpenWay Announces the Arrival of WAY4 Wallet

The WAY4 Wallet solution is aimed at developing financial services in the virtual and e-money environment. This innovative product has strategic value for banks that are putting an emphasis on attracting and servicing clients through the Internet and mobile applications. The product will be presented at the leading international exhibition - CARTES 2012 - in Paris during an OpenWay workshop that will take place on November 6 at 11:15 in room 2.

Mobile and internet channels are becoming more and more popular as the first choice of cardholders for the way they get service. This is a serious reason to re-examine the approach to providing retail banking services. The WAY4 Wallet solution makes it possible for banks to attract other banks' clients and get fee revenue from servicing their cards through mobile phones and the Internet. Client service is possible not only through the bank's Web portal or application on a client's mobile device but through any Internet spaces or social networks. 

Moreover, thanks to WAY4 Wallet, a visitor to the portal or mobile phone owner can become a bank client without even setting foot in a financial institution: this is done online in a matter of minutes while observing a high level of security.

Thanks to the built-in mechanism for target marketing and cross-sales, the bank is able to approach current and potential clients directly, offering them new products and services. In the virtual personal office, clients can manage their cards, make payments and transfers, receive targeted offers from the bank and respond to them, all from a single point of entry. Using state-of-the-art channels - Internet and mobile phone - WAY4 Wallet can acquire any card: prepaid, credit or debit regardless of the issuing bank. 

WAY4 Wallet can be used as a personal office in which cardholders can associate their cards, obtain virtual cards and manage them, make financial operations, create any payment templates and receive personal messages from the bank. 

Wim Pardon, Managing Director of OpenWay EMEA, comments: “When developing solutions for working with new service channels, the first thing we do is analyse the demands and expectations of clients actively using these channels. Our multi-channel solution was initially based on the concept of a payment ecosystem, and this approach has totally lived up to expectations. It is now time to take the next step. This means even new clients can easily be registered online, it means expansion of financial space by servicing all the client's financial instruments and moving into social networks and a lot more that allows companies using WAY4 to be attractive to an audience that is used to good service in the virtual dimension.”