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Birgit Rohrhofer

Raiffeisen Regional Card Processing Centre

CEO and General Manager 

  • since 01/2019 CEO/GM of RPC, regional Card Processing Centre, Member of Raiffeisen International Bank AG

  • 01/2017 – 12/2018 Deputy GM of RPC

  • 09/2015 – 12/2016 ICOO Western Union Bank

  • 01/2013 – 08/2015 Head of Banking Operations Sberbank Europe AG

What inspires you in the payment industry?

Сonstant changes – it is not boring and it is times where you can contribute to all the new innovations and trends, define what fits for your customer and make the user experience to a new level

What do you feel about the disruptions in the payment industry?

We see it as a challenge to improve and support our customers – networkbanks of RBI

What recent event / innovation inspired or frightened you? 

Inspired – Digital innovations for Cards from plastic to virtual card

How do you envision the role of banking and processing companies in 5 years?

Automate and robotize where possible and use your experts for innovations plus continuously improve the customer experience

What qualities of your strategic partners will make you feel confident now and in the future?

Flexibility, on time and quality deliverables, develop together – collaboration is key!

What do you think was the biggest lesson for payment industry in 2018?

Mandates/regulations are consuming more and more time, effort and money and need to be addressed and developed together 

What are the payment features that you use yourself on a day to day basis (for example, contactless, Apple Pay, p2p transfers etc)?

NFC