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WAY4 Professional Services

OpenWay is managed by leading experts in IT with vast experience in the card business. Our staff is focused on recognising client requirements and finding optimal solutions. OpenWay implementation and support provides our clients personalised service in Europe, Asia/Pacific, the Middle East and Africa, and the Americas.

Implementation

A typical WAY4 Implementation starts with a thorough study of the client's project goals and requirements. A suitable WAY4 configuration is defined at this point. Working together with the client's team, international payment systems representatives and hardware vendors, OpenWay engineers and consultants set up the system and perform proof-of-concept and validation testing.

Parallel to the installation and testing of the system, the client's personnel undergo instructor-led training on WAY4. Most often, as the system is ready to go live, OpenWay will assist in certification of the processing facility with international and regional payment system(s).

Integration

WAY4 can protect your investments and reduce implementation impacts by thorough business analysis and smooth integration with your current payment processing infrastructure, streamlining and optimising existing business processes where possible.

Migration

The majority of implementation projects involve the migration of existing customer and transaction data, business processes and infrastructure elements to the WAY4 platform. In the majority of cases, we can ensure that during transition to WAY4 the existing cardholder base will continue to be serviced without card reissue. Product portfolio structure and product definitions are also carefully migrated. The considerable experience our professionals have gained in many successful migrations ensures that migration is performed with little or no impact on ongoing processing activity.

Ongoing Support and Maintenance

OpenWay treats every relationship with a client as a continuous, long-term partnership. This means that our consulting and engineering teams are proactive in delivering new functionality. In addition to the Customer Technical Support hotline assistance, maintenance involves regular system updates that reflect changes initiated by payment systems. OpenWay consultants assist in implementing customisations according to the needs of the customer.


 


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